Someone to call who already knows your setup, and who will tell you plainly what is wrong.
What this covers
- Day to day support for desktops, laptops, servers, networks and business applications
- Remote support for most issues, on site across Linn, Johnson and Benton counties when it needs hands
- Troubleshooting for the problems that do not have an obvious owner
- Escalation to your software or line of business vendors on your behalf
- Documentation, so the next problem takes less time than this one
What working with us looks like
You get a person, not a queue. Timo Consulting is founder-led, which means the person who takes your call is the person who knows your environment. That is a genuine advantage at your size, and it is also an honest limitation worth stating: we are not a 24/7 operation with overnight staff. If you need round the clock cover, say so early and we will tell you whether we are the right fit.
Response expectations
We agree response targets before we start, in writing, based on what your business actually needs. A dental practice that cannot see patients without its system needs something different from an office where email being slow is an irritation.
Pricing
Hourly at an agreed rate, whole hours, no surprise increments. For clients who want predictability we can structure a block of hours. Everything is quoted before work begins.
When it is not us
If what you need is a large managed service provider with a 24 hour desk and a national footprint, we will say so. Sending you somewhere better costs us one engagement and earns a referral source.
Talk to us
Tell us what is happening and we will come back with a plan, a price and what we would need from you. No obligation.